Terms & Conditions

Last updated: 27/08/26

Welcome to The Neurodivergent Mum.

These Terms & Conditions govern your use of our website and your purchase of products and digital resources from us.

By accessing or using our website, or placing an order with us, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

About The Neurodivergent Mum

Business name: The Neurodivergent Mum
Business owner: Elisha Shore
ABN: 85 498 725 949
Email: info@theneurodivergentmum.com.au
Website: www.theneurodivergentmum.com.au

Using Our Website

You may use our website for lawful and personal purposes.

You must not:

Use our website for unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Copy or reproduce our website content without permission
Use our website to distribute harmful or malicious material
Misuse our website or attempt to compromise its security

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.

Products & Services

The Neurodivergent Mum offers a combination of:

Digital resources
Downloadable products
Sensory products
Regulation products
Movement products
Everyday products
Other products designed to support neurodivergent individuals and families

We aim to provide accurate product descriptions, photographs, specifications and pricing.

However, colours, measurements, packaging and other product characteristics may vary slightly from photographs or descriptions.

Where a product is supplied or fulfilled by a third-party supplier, we may rely on information supplied by the manufacturer or supplier when preparing product listings.

Product Suitability

Our products are selected with neurodivergent individuals and families in mind.

However, there is no one-size-fits-all approach to neurodivergence.

A product that works well for one person may not be suitable for another.

It is your responsibility to consider whether a product is appropriate for your individual circumstances and to carefully review the product description, specifications, age recommendations, warnings and instructions before purchasing or using it.

For products involving movement, physical activity, suspension, climbing, jumping, weight-bearing or sensory input, please carefully follow all manufacturer instructions and safety requirements.

Health & Professional Advice

The information, products and digital resources available through The Neurodivergent Mum are provided for general informational and practical purposes.

They are not intended to provide:

Medical advice
Psychological advice
Occupational therapy
Physiotherapy
Diagnosis
Treatment
Individualised therapeutic advice

Nothing on our website should be relied upon as a substitute for advice from an appropriately qualified professional.

If you have concerns about a person's health, development, safety or wellbeing, please seek appropriate professional advice.

Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will generally receive an email confirming that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to cancel or decline an order in circumstances including:

A product being unavailable
An obvious pricing or listing error
Supplier stock issues
Suspected fraudulent activity
Technical errors
Circumstances outside our reasonable control

If we cancel an order after payment has been made, we will arrange an appropriate refund.

Nothing in this section limits your rights under Australian Consumer Law.

Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change from time to time.

We make reasonable efforts to ensure pricing is accurate. However, occasional errors may occur.

If an obvious pricing error occurs, we may contact you before fulfilling your order.

Nothing in this section affects your rights under Australian Consumer Law.

Payment

Payment must be successfully received before an order can be processed.

We may offer payment methods including credit card, debit card, PayPal, Shop Pay, Afterpay or other payment providers available through our Shopify store.

Payment providers may have their own terms and conditions.

We are not responsible for delays or issues caused by a third-party payment provider.

Physical Products & Dropshipping

Some physical products sold through The Neurodivergent Mum may be fulfilled directly by an Australian supplier or fulfilment partner.

This means that:

We may not physically hold every product listed on our website.
Your product may be shipped directly from a supplier.
Products within the same order may arrive separately.
Different products may have different delivery timeframes.
You may receive separate tracking information.

Even where a product is fulfilled by a third-party supplier, your purchase is made through The Neurodivergent Mum.

We remain your point of contact for questions about your order.

Shipping & Delivery

Our Shipping & Delivery Policy provides information about delivery locations, estimated delivery timeframes, shipping costs and our fulfilment arrangements.

Please see:

Shipping & Delivery Policy

Delivery timeframes are estimates and may vary due to circumstances including courier delays, weather, public holidays, supplier delays and other circumstances outside our reasonable control.

Some large, heavy or specialist products may have different delivery arrangements.

Returns & Refunds

Our Returns & Refunds Policy explains how we handle returns, refunds, faulty products, damaged products and change-of-mind returns.

Please see:

Returns & Refunds Policy

Nothing in our Returns & Refunds Policy or these Terms & Conditions is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law where those guarantees apply.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or another appropriate remedy if a product does not meet the applicable consumer guarantees.

We will not ask you to waive your Australian Consumer Law rights.

For more information about your consumer rights, visit:

Australian Competition & Consumer Commission (ACCC)
https://www.accc.gov.au/

Digital Products

Digital products purchased from The Neurodivergent Mum may include downloadable:

Guides
Planners
Worksheets
Templates
Checklists
PDF resources
Other digital materials

Once payment has been successfully processed, digital products may be made available for immediate or near-immediate download, depending on the product.

Digital products are intended for the purchaser's personal use unless otherwise stated.

Digital Product Licence

When you purchase a digital product, you receive a limited, non-exclusive, non-transferable licence for personal use.

Unless we have given you written permission, you must not:

Resell the digital product
Share it with other people
Upload it to a website or file-sharing service
Distribute copies
Reproduce it for commercial purposes
Modify and resell it
Claim the content as your own
Use the content to create a competing product

If you have purchased a resource for use within a professional setting, please contact us if you require a commercial or professional-use licence.

Intellectual Property

Unless otherwise stated, all original content created by The Neurodivergent Mum is our intellectual property.

This includes:

Written content
Digital products
Guides
Templates
Worksheets
Graphics
Logos
Branding
Original photographs
Illustrations
Website content
Website design

You may not reproduce, copy, distribute, modify or commercially exploit our intellectual property without our written permission.

Third-party trademarks, product names, logos and images remain the property of their respective owners.

Customer Reviews & User Content

If you submit a review, testimonial, photograph, comment or other content to us, you confirm that you have the right to provide that content.

By submitting content, you grant The Neurodivergent Mum permission to use it for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.

We will not knowingly use customer content in a way that falsely implies an endorsement that does not exist.

Website Content

We aim to keep the information on our website accurate and current.

However, we do not guarantee that all website content will always be:

Complete
Accurate
Current
Error-free
Available without interruption

We may update, remove or modify website content at any time.

Third-Party Suppliers

Some products may be sourced from third-party suppliers.

Suppliers may provide product specifications, images, descriptions, safety information and other materials used on our website.

We aim to work with reputable suppliers and carefully select the products we offer.

However, the involvement of a third-party supplier does not remove or reduce any rights you have against The Neurodivergent Mum under Australian Consumer Law.

Third-Party Websites

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

We are not responsible for the content, security, availability, privacy practices or operation of third-party websites.

If you visit a third-party website, you do so at your own risk and should review that website's policies.

Website Availability & Security

We aim to keep our website secure and available.

However, we cannot guarantee that the website will always be available, uninterrupted or free from errors or harmful components.

We may temporarily suspend access to the website for maintenance, updates, security or other reasons.

Limitation of Liability

To the maximum extent permitted by law, The Neurodivergent Mum is not liable for loss or damage arising from your use of our website or information where such liability can legally be excluded.

However, nothing in these Terms & Conditions excludes, restricts or modifies any rights or liability that cannot legally be excluded, including rights and remedies under Australian Consumer Law.

Indemnity

To the extent permitted by law, you agree to indemnify The Neurodivergent Mum against reasonable losses, claims or expenses arising from your unlawful use of our website or your breach of these Terms & Conditions.

This clause does not apply to the extent that doing so would exclude, restrict or modify rights or liabilities that cannot legally be excluded.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please see:

Privacy Policy

We recommend reading our Privacy Policy before using our website or providing personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page and the "Last updated" date will be changed accordingly.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

Governing Law

These Terms & Conditions are governed by the laws of Australia and, where applicable, the laws of the state or territory in which your business operates.

Any disputes will be dealt with in accordance with applicable Australian law.