Shipping & Delivery

Getting your order to you 

At The Neurodivergent Mum, we know that waiting for an order can be exciting — and sometimes stressful — so we aim to make our shipping process as straightforward and transparent as possible.

We work with carefully selected Australian suppliers and fulfilment partners, which means some products may be shipped directly from our suppliers rather than from The Neurodivergent Mum.

This allows us to offer a wider range of products without holding large amounts of stock ourselves.

 

Australian Shipping

We currently ship products to Australian addresses.

Available delivery locations and shipping options can vary depending on the product and supplier.

When you add a product to your cart, the available shipping options and applicable costs will be displayed at checkout.

Some products may qualify for free shipping, while others may have a delivery charge due to their size, weight or delivery location.

Please note

Because our products may come from different suppliers, orders containing multiple products may arrive in separate parcels and at different times.

This is completely normal and doesn't necessarily mean there is a problem with your order.

 

Processing Times

Orders are generally processed within 1–3 business days.

Once your order has been processed, it will be dispatched by the relevant supplier or fulfilment partner.

Some products, particularly larger or specialist items, may require additional processing time.

Where a product has a specific processing or dispatch timeframe, this will be noted on the relevant product page or communicated to you after your order is placed.

 

Delivery Times

Delivery times vary depending on:

  • The product you've purchased
  • The supplier fulfilling your order
  • Your delivery location
  • The size and weight of the item
  • The courier being used
  • Public holidays and other unforeseen delays

As a general guide, Australian deliveries may take approximately:

Metro areas: 2–7 business days
Regional areas: 4–10 business days
Remote areas: Delivery times may be longer

These are estimated delivery timeframes rather than guaranteed delivery dates.

Larger, bulky or specialist products may have different delivery timeframes.

Please check the individual product listing for any specific delivery information before placing your order.

 

Tracking Your Order

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been collected by the courier.

You can use the tracking information provided to follow your delivery directly through the relevant courier.

If you haven't received tracking information within the expected timeframe, please contact us at:

info@theneurodivergentmum.com.au

and we'll be happy to look into it for you.

 

Multiple Products & Separate Deliveries

Because we work with multiple Australian suppliers, products purchased in the same order may sometimes be fulfilled from different locations.

This means you may receive:

  • Multiple parcels
  • Separate tracking numbers
  • Deliveries on different days

For example, if you purchase a sensory swing and a sensory mat, they may be dispatched separately by two different fulfilment partners.

You will not be charged additional shipping simply because your order arrives in multiple parcels unless this is clearly stated at checkout.

 

Please Check Your Delivery Address

Please make sure your delivery information is correct before completing your order.

We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied at checkout.

If you've noticed an error in your address before your order has been dispatched, please contact us as soon as possible.

We'll do our best to help, but we cannot guarantee that an address can be changed once an order has been submitted to our fulfilment partner.

 

Delivery Delays

While we work with reputable Australian suppliers and delivery providers, occasionally delays can occur that are outside our control.

These may include:

  • Courier delays
  • Severe weather
  • Floods or other natural events
  • Public holidays
  • Peak shopping periods
  • Remote-area delivery delays
  • Incorrect address information
  • Unexpected supplier or stock delays

If your order is delayed, please contact us and we'll do our best to assist.

Please remember that estimated delivery dates are not guaranteed delivery dates.

 

Damaged or Missing Orders

We want your order to arrive safely.

If your parcel arrives damaged, please:

  1. Take photographs of the packaging and the product.
  2. Keep the original packaging.
  3. Contact us as soon as possible at info@theneurodivergentmum.com.au
  4. Include your order number and photographs where possible.

We'll work with the relevant supplier or courier to investigate the issue and determine the appropriate next step.

If your parcel appears to be missing or tracking hasn't updated for an extended period, please contact us so we can investigate this with the relevant fulfilment partner.

 

Bulky & Large Products

Some of our sensory, movement and specialist products are large or heavy.

These products may:

  • Have different shipping costs
  • Require a specialised courier
  • Have longer delivery timeframes
  • Be delivered separately from other products

Any important shipping information for a larger product will be provided on the product page or at checkout where possible.

 

A Note About Our Products

The Neurodivergent Mum works with a range of Australian suppliers and fulfilment partners.

This means that we don't physically hold every product listed on our website.

Instead, your order may be sent directly from the supplier to you.

This helps us offer a carefully selected range of products while keeping our business small and sustainable.

Regardless of where your order is dispatched from, your purchase is made through The Neurodivergent Mum and we're here to help if you have questions about your order.

 

Questions About Your Delivery?

We're happy to help.

Please contact:

info@theneurodivergentmum.com.au

Please include your order number whenever possible so we can assist you more quickly.

The Neurodivergent Mum

 

Frequently Asked Questions

Why did my order arrive in separate parcels?
Some products are fulfilled by different Australian suppliers, so items from the same order may arrive separately.

Will I receive tracking?
Where tracking is available, you'll receive tracking information once your order has been dispatched.

Can I change my delivery address?
Contact us as soon as possible. We can request an address change before dispatch, but cannot guarantee changes once an order has entered fulfilment.

Do you ship outside Australia?
At this stage, we ship within Australia. International shipping may be introduced in the future.

Can I collect my order?
No. Products are shipped directly to customers and aren't available for collection from The Neurodivergent Mum.